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le gramme offers you laser engraving on your first order placed on our eshop by subscribing to the newsletter . after having entered your email address, you will receive a first email with your free engraving code to insert in the “promotional code” section before making the payment.

le gramme offers 3 different styles of engraving: laser engraving, hand engraving and calligraphic engraving. These styles of engravings are presented to you on the “personalization” page of the site.

in fact, each engraving style has a maximum number of characters, depending on the jewelry you wish to engrave. the maximum number of characters is indicated when personalizing your jewelry.

The time limit for receiving personalized jewelry is 15 working days from the date the order is placed.

it is possible to order your jewelry to check the size and then do the engraving. To do this, simply contact customer service at eshop@legramme.com and express your wish. To return your jewelry to us, simply use the DHL return slip present in your package, and we will send you your engraved jewelry within 15 working days from its receipt by our teams.

personalized jewelry is neither exchangeable nor refundable.

If you wish to cancel a personalization you have ordered, simply contact customer service on the day of the order before 2 p.m. UTC+1 (or the next day 2 p.m. UTC+1 if the order was placed after this time). after this time, it will no longer be possible to cancel your personalization request.

delivery is free with no minimum purchase amount.

customs fees are included in the price of your jewelry, no additional fees will be payable upon arrival of your order.

The list of countries to which we ship is available on the “delivery and returns” page of our site.

"for any order without personalization, the delivery time is 2 working days after the date the order is placed within the European Union, and 5 working days for shipments outside the European Union.

For personalized orders, the delivery time is 15 working days after the date the order is placed within the European Union, and 20 working days for shipments outside the European Union."

Orders to European Union countries are shipped via DHL Express. Orders to countries outside the European Union are shipped via Fedex.

If you wish to change the delivery address that you have provided, simply contact customer service (by email at eshop@legramme.com or by telephone at +33 (0)4 40 73 89 91) on day of the order before 2 p.m. UTC+1 (or the next day 2 p.m. UTC+1 if the order was placed after this time). After this time, it will no longer be possible to change the delivery address.

it is not possible to postpone the sending date of your package. if your order is placed before 3 p.m. UTC+1, it will be sent the same day. if it is received after this time, it will be sent the next day.

you can join our ambassador program by clicking on this link.

10 missions will be offered to you and will allow you to earn points. here are the missions to
achieve as well as the points they will earn you:

■ subscribe to our Instagram page (50 points)

■ comment under an Instagram post @legramme_officiel (50 points)

■ respond to a text survey (100 points)respond to a text survey (100 points)

■ publish a story with your gem le gram (200 points)

■ share our latest post as a story (200 points)

■ tag two friends under one of our Instagram posts (250 points)

■ publish a story with a link that redirects to legramme.com (300 points)

■ publish an Instagram post with a gem on the gram (350 points)

■ leave us a positive review on Google (400 points)

Completing missions as part of our ambassador program will allow you to accumulate points to unlock per gram vouchers:

■ 250 points = a €50 voucher

■ 1000 points = a €100 voucher

■ 1500 points = a €150 voucher

■ 2000 points = a €200 voucher

your voucher will be automatically given to you after validation of the missions.

your voucher remains valid for a period of 3 months from the date of receipt of the voucher.

your voucher is valid on all of our collections.

To make a return, you must send an email to eshop@legramme.com mentioning your intention to return or exchange your order. you must then fill out the box labeled "returns" in your package by checking the boxes corresponding to your choice, attach it to the package, and return your jewelry using the DHL label found inside the package you have received. If you live in the Paris region, you can also go to one of our stores and our teams will carry out the return or exchange on site. Please note: only jewelry received in perfect condition in its original, intact packaging can be returned.

In order for us to return your jewelry, it must return to us in perfect condition, unworn, and in its original packaging (including the white cardboard and black foam).

the size and model you wish to have in exchange for your initial jewelry must be mentioned in an email to customer service at eshop@legramme.com indicating your intention to exchange your jewelry. you must also indicate this on the “returns” box found inside your package by checking the boxes corresponding to your choices.

If your jewelry does not suit you, le gram offers you the return of your order.

you have 30 days from receipt of your order to make a return (excluding special operations).

personalized jewelry is neither exchangeable nor refundable.

The processing time for your return is 15 days. the refund amount will be credited to the payment method used to make the purchase.

Inside your package is a DHL return slip. once your package is closed, you attach the label to the package. You then have to arrange a DHL collection at your address (by going to the dhlexpress.fr website), or drop off the package at a DHL relay point.

You have two options for returning your package via DHL:

- you can call DHL directly on the number 0809 40 02 13 to arrange collection by a delivery person at your address

- you can drop off your package at a DHL parcel relay point.

For returns outside the European Union made via our carrier Fedex, please send your request to le gramme customer service at eshop@legramme.com. our teams will inform you of the procedure to follow.

If you wish to cancel an order you have placed, simply contact customer service on the day of the order before 2 p.m. UTC+1 (or the next day 2 p.m. UTC+1 if the order was placed after this time). After this time, it will no longer be possible to cancel your order, but you can still make a return by sending back your jewelry using the DHL label present in your package.

the list of all our stores and all our resellers is accessible in the “stores” tab of our website, or by clicking here.

The Le Gram boutique located at 123 rue Vieille du Temple 75003 Paris is open Monday to Saturday from 11 a.m. to 6 p.m. and Sunday from 12 p.m. to 6 p.m. our pop up store on rue Saint-Honoré is open Monday to Thursday from 11 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., and Friday and Saturday continuously from 11 a.m. to 6 p.m.

you can bring your jewelry to the store and our teams will clean it for you. we also offer maintenance kits for purchase in our stores so that you can clean your jewelry at home.

on our eshop, it is possible to pay for your order by credit card (Visa, Mastercard, American Express, Bancontact, Giropay, Sofort and iDEAL). your bank account will be debited upon validation of your order on our eshop. Paypal payments are also accepted.

you can also choose to pay in several installments (see next section).

if you are a resident of France, you can pay for your order in 3 installments free of charge thanks to our partner Alma.

if you are a resident of Germany, Austria, the Netherlands or Belgium, you can pay for your order in 3 installments free of charge thanks to our partner Klarna.

If you encounter difficulties when paying for your order, we invite you to try another payment method, or to write to us at eshop@legramme.com.